Cross-functional training to supercharge your CX team

The best teams know how to make the most of customer feedback. This workshop empowers CX teams to turn conversations with customers into real product improvements.

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The Workshop

A 60-min team training session

This workshop is a crash course on all things engineering and product, made just for CX teams.

1. HOW PRODUCT AND ENGINEERING WORK

An overview of how product and engineering teams work and how they rely on CX to build great products

2. TROUBLESHOOTING THE ENGINEERING WAY

A look at go-to engineering tools and tricks CX teams can leverage to improve real-time troubleshooting

3. PERFECTING THE HAND-OFF

A breakdown of grade-A bug reports and customer feedback documentation that product and engineering teams can run with

*some workshops are boring, but not this one

About me

For the past decade I've worked in early to mid-stage startups, talking to customers in CX for two years and building products as a software engineer for the rest. I know firsthand the power of the customer feedback loop and have taught both CX and engineering teams how to build better products by improving their collaboration.

After almost a decade-long career working in early to mid-stage startups—two years answering customer phone calls 📞 and emails 📧 and the rest building products as a software engineer—I know firsthand the importance of the customer feedback loop and how much a collaborative culture between CX and engineering supercharges both teams.

years of early startup experience

years teaching CX technical best practices

20+

companies I've partnered with

Book an intro to get started leveling up your CX team.

Book an intro

Let's work together.

hello@cxengineeringworkshop.io